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Mohammed Sha

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4G represents a significant challenge and opportunity for CSPs. The opportunity to drive revenues by enriching the customer experience can only be realised by meeting the challenges that 4G poses head on. And these challenges are numerous, spanning technology, finances and user experience as CSPs strive to meet the ITU-set timescale of 2012-15 for global commercial roll out. When writing this report, 156 CSPs in 64 countries had announced they were investing in LTE and 113 of these had made commercial commitments, according to the Global Mobile Suppliers Association (GSA). 4G-badged services are currently operational in several countries including Sweden, Norway, Germany, Uzbekistan, Hong Kong, USA, Poland, Austria, and the list is continuously increasing. These commercial commitments are multi-billion dollar investments coming at a time when many have yet to rea... (more)

Utilities and M2M: Four Challenges En Route to Smart Grid

As utilities shift to smart meters and more customer-oriented systems under new government-mandated Smart Grid initiatives, they will quickly face the need to handle billions of real-time energy utilization transactions. In this new energy arena, the high volume, low-cost model of M2M is the optimal solution to support energy utilities’ communications infrastructure needs. Indeed, the proliferation of SIMs in new meters to enable remote reads is alone driving massive amounts of M2M transactions. That said, M2M and Smart Grid are a natural fit – but tough choices still remain for... (more)

Seven Questions (and Answers) About Cloud Billing for the Telecom Sector

For as much buzz as cloud computing is generating in the telecom industry these days, it has created an equal number of questions. Many of these have to do with the complex and demanding application of cloud in relation to business support systems. The following are seven questions regarding cloud billing that my colleague, Fiona Fulton, and I addressed during a webinar (Billing Brightens in the Cloud) and follow up podcast conducted with TM Forum. 1.  Is Cloud really being adopted by operators around the world? The short answer to this is, absolutely. While cloud may not be seei... (more)

Telco Business Forecasts Call for Cloud Billing

With all the talk of "clouds" within the telecom industry, analysts have begun to sound like weathermen, each offering their own forecast on the business potential of offering cloud services. Regardless of who you listen to, the overall message is clear: cloud services should be on every telco's radar. Cloud services are a natural extension for telcos' managed services, which is why Gartner has ranked cloud computing the fifth largest revenue opportunity for the industry - behind mobile and consumer voice, mobile data, and IT services, but ahead of fixed broadband. Not only do t... (more)

And the Award Goes to...

...China Mobile - the world's largest telecom operator (by number of subscribers). That's right, last week at the annual industry conference held by TM Forum in Nice (France), China Mobile was honoured with the Forum's Excellence Awards in 2 of the four categories (Operational Excellence and New Digital Services). The TM Forum awards are given annually to member companies recognised for their distinguished contribution and innovation in the OSS and BSS industry. On April 23rd, I wrote about China Mobile leading the nominations in my article titled TM Forum Management World 2013 ... (more)